Comments on: Chase Just Lost My Business

By: annonomys

annonomys — Sun, 09 Jan 2011 21:36:10 +0000

What people fail to realize is the bank you contact about your home loan more than likely just serivces your loan. The bank has to follow the guidelines of the investors that own your loan. Although you contact “Chase”, your loan is most likely owned by Fannie Mae, Freddie Mac, FHA or USDA..sometimes private investors such as Bank of America, Wells Fargo, etc. Your origination documents will give this information (if you read it). Reading alot of these comments make me laugh..when will people admit their faults? Its always easier to blame someone else? I lost my job once too…and knowing I had a mortgage/bills to pay I worked 3 jobs while looking for a job in my career field. I did not blame the bank for not helping me (and FYI…unemployement benefits will pay a portion of your monthly mortgage payment)…I did what I was suppose to do. I signed the promissory note at origination saying I will pay this debt..not back out just because I lost my job/became ill/or became divorced. These are all things that one should think about prior to signing that origination note. Right?

By: Lora

Lora — Wed, 20 Oct 2010 17:09:34 +0000

We received the same terrible service and ridiculously high fees from Chase. We happily switched banks. We are now with IBC and they have been nothing but helpful about every issue we ever have. Now we are dealing with similar awful service on our mortgage through Chase Home Finance. We are going through a short sale, they’ve given us a deadline to sell the house, but they’ve allowed four offers to drop out because they take their time in responding. We will probably have to foreclose because Chase, particularly Marci Cutlip, don’t care enough to see things through.

By: Ilene Silva

Ilene Silva — Thu, 03 Jun 2010 22:00:28 +0000

Chase froze my husband’s account because of an identity theft alert on his account. The bank refused to allow him to make a deposit or cash any government checks. Which is apparently against the law in this situation. The bank required for him to prove his identity with social security which he did but the account remained frozen. The bank, however, continued to charge fees for all of the electronic transactions that were preset with online banking. They also considered allowing an electronic debit for 999,999,999.00. Over a week has gone by and they remain determined to collect the nsf fees that they tacked on from all of this mess before they will even consider to open a new account. Their policies don’t make sense. The customer service is appalling and I would never trust or recommend any business affiliated with Chase.

By: Brittney

Brittney — Wed, 14 Apr 2010 03:06:08 +0000

Ihad a friend that Chase screwed over as well. We went out to eat lunch and lunch was on her. We went to cash out and her Chase debit card got declined. My friend was never the type to overdraw her account so we knew something was up.The resturant ran her card again and again it was declined.To prevent further embarrasment, I paid for lunch. The next day I was told that Chase had frozen all 3 of her checking accounts! Not only had they frozen her accounts, they did it without a courtesy call or letter. Long story short…. My friend went 30 days before her account issue was straightened out, and she had full use of her money. It disgusts me that we as good standing customers faithfully deposit our money into their banks, and in return, they treat us like door mats! I applaud you for dropping Chase like a bad habit!

By: Lynnae

Lynnae — Fri, 23 Oct 2009 00:26:32 +0000

Sorry to hear about that. I haven’t had an experience like that, so I don’t have much advice. I’d definitely be turning to the attorney general and the Better Business Bureau, though.

By: Dogfood Provider

Dogfood Provider — Fri, 23 Oct 2009 00:21:55 +0000

That is jacked up, Bill Mullen! Have you contact your state’s attorney general office? I recommend that if you haven’t already tried it. Sheesh. Talk about adding insult to injury. So sorry you had to go through that.

By: bill mullen

bill mullen — Fri, 23 Oct 2009 00:18:42 +0000

Long story short, chase got paid twice on a insurance policy placed on my house to protect there home equity loan. when I sold my house after hurrican katrina chase put a lein against the property that had to be setteled to complete the sale when they were the one that had placed a forced policy to protect their intrest. they collected from me not their insurance company. And they know it. I’ve had two attorneys investigate with the same results. We produce the documents and they stone wall. Has anyone had a simular expereince with differnt results?

By: How To Save Money Without Thinking | Mortgage Info Today Blog

How To Save Money Without Thinking | Mortgage Info Today Blog — Thu, 22 Oct 2009 01:29:04 +0000

[...] for long-term savings. If you have a savings account attached to your checking account use it to ensure your account doesn’t overdraw, and to save for short-term goals. Using it for a long-term goal will make it too easy to withdraw [...]

By: * How To Save Money Without Thinking

* How To Save Money Without Thinking — Thu, 22 Oct 2009 00:01:25 +0000

By: Christina Medeiros

Christina Medeiros — Mon, 05 Oct 2009 17:50:36 +0000

You are so right! I have been going through he%$ with Chase Mortgage for over a year. They have even aknowledged there are some serious issues with my account(errors on their part) and after finally getting so angry and frustrated, I emailed the CEO, Jamie Dimon. I recvd a reply from his secretary Gloria-Figueroa stating I would recv contact from Senior Management within 48 hours. I gave them 48 hours to the minute, and emailed back promising I would be contacting a lawyer. Within an hour of that email, I received a call from Chases Executive Resolution Group. Needless to say, this was on August 13th, and today October 5th, a resolution has not been found. Thankfully, I send my payments by Bank Check, certified mail. I am current in my payments, and today my online statement shows I am 6 months behind. I am a single mom, raising a 4 year old boy. I saved for years to buy a small 660 square foot home for us. I plan to fight no matter how big Chase is, I will not give up. I will not allow them to take my home. Anyone who can offer some good advice, I would like to hear it.