Comments on: You Tell Me: Good Customer Service Stories

By: DDFD at DivorcedDadFrugalDad.com

DDFD at DivorcedDadFrugalDad.com — Tue, 14 Apr 2009 11:31:34 +0000

Great to hear a good apple still exists . . . DDFD at DivorcedDadFrugalDad.com’s last blog post..Words of Wisdom: Henry David Thoreau on Work

By: Alex

Alex — Tue, 14 Apr 2009 00:01:09 +0000

That’s not my website, its the company that had good service, its called Simply Green Solutions (http://www.simplygreensolutions.com/). I work for a boutique design/ad agency and our clients aren’t very appreciative of deadlines or staying on schedule with a normal timeline for projects. To ensure their customers reuse and ‘Go Green’ they wanted Reusable Bags printed and Simply Green Solutions was hired, bags were ordered and art was placed on the bags. All was going according to plan until a boss’s boss’s boss needed the bags 5 minutes ago. Not only did Simply Green Solutions calmly help us air-ship as cheaply as possible, but they even sent extra bags for the client’s employees too – part of their mantra to help us all ‘go green’. Client happy.

Then it seemed the client misplaced the boxes of bags, and they went missing. Internal shipping issue, heads were gonna roll, and after our buddy at Simply Green Solutions followed up to ensure everything was ok – I told him what happened. He said, “…let me see if there’s anything I can do…”, and before I could exhale, another shipment was in rush production with free air shipping, because they are just good people. Needless to say the word of mouth business probably made up for it soon after, but when you don’t have to ask for it, and companies like Simply Green Solutions do more than what is expected, it makes life a whole lot better.

By: Bible Money Matters

Bible Money Matters — Mon, 13 Apr 2009 04:49:03 +0000

I had a great experience at our local Dick's Sporting Goods last year. We bought a new treadmill at one of their stores, and as part of the deal we thought a cord to connect an MP3 player to the built in speaker should have been included. It turns out that it wasn't included, but when i went back into the store to talk to them about it, they just gave me the cord off of one of their display units. They didn't have to do that, but they did. Go Dick's! Bible Money Matters’s last blog post..Devotional: Rising from Ashes

By: TStrump

TStrump — Sun, 12 Apr 2009 00:16:52 +0000

I guess customer service isn't dead, after all. I recently went to a glass shop to get a small chip on my windshield repaired. They guy ended up not charging me because it was such a small job. He was friendly and I will definitely go back if I need more work done. TStrump’s last blog post..10 Tax Commandments

By: Servant

Servant — Sat, 11 Apr 2009 17:18:46 +0000

Good idea. I like to give credit when it is due. Verizon and AT&T have been very good to work with. I recently spoke with customer reps with both companies to optimize my accounts. Am now saving upwards of $70/mo now because of the time they took to tend to my needs. Servant’s last blog post..Happy Resurrection Weekend

By: Rachel

Rachel — Sat, 11 Apr 2009 03:26:51 +0000

We LOVE Les Schwab! We have been Les Schwab customers for years and have always, I mean ALWAYS gotten great service! We buy our tires there and the fix and rotate for free! Once we needed our struts replaced, they gave us an estimate that was lower than all the other local estimates. (I called the only other local places.) Then on top of that, the actual price was $45 less than their estimate! Woohoo! We recommend Les Schwab to anyone who has one nearby! Rachel’s last blog post..Budgeting for baby…

By: Molly

Molly — Sat, 11 Apr 2009 01:03:06 +0000

Crayola and Fisher Price.

My sister routinely buys their art supplies and toys because they stand behind them. For instance, the purple marker completely broke when my niece pressed a bit too hard. Crayola sent free coupons for a new set of markers and crayons for her. Fisher Price – they fix everything! They’ll send you any part to a toy you break or lose.

By: K

Fri, 10 Apr 2009 23:13:26 +0000

Another family member bought a bottle of salad dressing that needs to be refrigerated. I unpacked it and put it in the pantry not thinking about it. The next morning I recalled what I did and phoned the 800 number on the package to ask it it was still safe to use as it was in the house but an unheated room. She advised against it which I knew to be true. Why chance getting sick over a 5 dollar item. So I asked if they could send me some cents off coupons to use to purchase a new bottle. She took my info and when the coupon came it wasn’t a cent off coupon but a coupon for a FREE bottle…and not one but TWO coupons. And it really was my error in the first place. The company was Marie’s. http://www.maries.com/

By: Anh

Anh — Fri, 10 Apr 2009 19:46:28 +0000

I had a great experience with Dell's customer service. Last fall, I bought a new laptop for my wife from Dell. I was tracking the shipment, and it showed that it was delivered. When I got home that day, there was no box or UPS slip indicating that it was delivered to a neighbor. I checked the status again and the note indicated it was left on my porch. Calling UPS didn't help much. All they could say was the box was delivered to my porch. I called Dell and explained my situation, and they said they will send out a replacement with next day shipping. I didn't even have to hassle. We received the laptop in a couple of days, and are very happy with the laptop. Anh’s last blog post..21st Century Cold Calling - The New Rules

By: Rae

Rae — Fri, 10 Apr 2009 18:27:10 +0000

We ordered some items from Cafe Press, and one took a very long time to show up. My husband called to ask about it, and they shipped us another on that day. On top of that, they said that if the other arrived eventually, to keep it as their apology for the slow service. Way to be, Cafe Press! Rae’s last blog post..Thin Thursday: Stalled