Comments on: Another Bad Customer Service Horror Story: LunarPages

By: MikeC

MikeC — Thu, 30 Apr 2009 04:54:26 +0000

You’ll soon find it is the same at every hosting company. Their service will see its ups and its downs. That is why many who have been in the web developing business for years have had MANY different hosting companies. Personally, I am happy with Lunarpages VPS Windows services. Going on 2 years now, with great uptime, and since I manage the server myself, no dealing with tech support.

In the past, I have always kept multiple sites on many different hosting companies. That allows quick flexibility when one decides it time to be the latest screw up hosting company. Already have other good ones to switch to.

Here’s a prediction. You’ll be unhappy with NationalNet in due time as well. It’s the way this game works. Unfortunately there are no really good hosting companies because we aren’t willing to pay what it would really cost for a really good hosting company, and they all try their best to cut costs to provide the best price. It’s like expecting to eat Ruth Chris on a McDonald’s budget.

By: Sunday Money Roundup - Clean House Edition. | My Two Dollars

Sunday Money Roundup - Clean House Edition. | My Two Dollars — Sun, 12 Apr 2009 13:00:42 +0000

[...] Frugal talks about her recent horrible customer service issue with LunarPages web host. Don’t let this be you, heed Lynnae’s [...]

By: Alex

Alex — Fri, 10 Apr 2009 07:44:29 +0000

I just join Junarpages in a few days. Everything was great when i was receiving emails conforming payment,account creations,site setup etc.

After this my site 90% of time is down. Yesterday they had message in network status that servers are under attack, today in the morning message that only server where my site is hosted is down other servers works fine. And now i see status that “All servers are great!” but my site is still unavailable. Their support is absolutely mess they did not respond for my tickets for two days.
I don’t know what to do now. I hope that it is temporary situation. Let’s see….

By: Lynnae

Lynnae — Thu, 09 Apr 2009 23:53:50 +0000

@Kate – You didn’t miss anything. I didn’t receive an apology, and they didn’t waive the fee.

By: Kate

Kate — Thu, 09 Apr 2009 19:00:35 +0000

Oh my goodness, this makes even my worst Comcast customer service experience seem like the greatest day of my life. Just trying to read those emails made me confused. So sorry you had to go through all of that… and speaking of sorry, did they every apologize to you for any of this? Maybe I missed it, but I didn’t see a mention of an apology in there! Which reminds me of an article I read on the Harvard Biz blog on the same topic (http://blogs.harvardbusiness.o.....-_-voices). I think if they had taken the time to apologize, wave the fee, and make you feel valued as a customer, it would have made a world of difference. If only companies would catch on that in times when customers are less willing to spend money, understanding the importance of the power of small and making you feel valued could actually help their business.

Kate’s last blog post..Stains the World Famous Cupcake Dog

By: CJ McD

CJ McD — Wed, 08 Apr 2009 14:47:45 +0000

Send notice of cancellation of service with your phone conversation records both by e-mail and registered mail. In addition, let them know that if you continue to have problems with fees or charges you will be contacting the Better Business Bureau, Department of Commerce and the state District Attorney.

That would totally tick me off and when I’m totally ticked and have exhausted my patience and options getting things corrected, I don’t play nice.

By: Sandy

Sandy — Wed, 08 Apr 2009 03:08:43 +0000

I don't understand why companies do this. All that results are disgruntled FORMER customers who tell other people. Don't they realize just how quickly information passes from one person to the next now? I had a similiar NON-DISCLOSURE incident with Chase but they've lost me as a customer in order to make $8. Sandy’s last blog post..Why You Should Have A Plan B

By: Lynnae

Lynnae — Tue, 07 Apr 2009 15:03:34 +0000

@ScottW – That’s a very good point. And fortunately, I used a separate company for all of my domain registrations, so that wasn’t an issue for me.

@Gypsie – You’re absolutely right that companies who have great customer service need to be recognized. Kudos to Farberware for providing you with great service!

@Trek – I’m sorry Dish Network is giving you the runaround. And you’re absolutely right. That’s a very shortsighted approach. Bad customer service stories spread like wildfire, and in the end cost a company more in lost business than making a $200 adjustment would have cost in the first place. And a $200 adjustment can turn into increased income if you make the adjustment in such a way that the customer is happy with your service. Because then the customer will recommend your business.

By: Denise

Denise — Tue, 07 Apr 2009 14:48:09 +0000

Thanks for the information. I appericate being made aware of scams and wrong doing from companies but I also like all the positive upbeat things you post. Denise’s last blog post..New Cell Fire Coupons

By: trek

trek — Tue, 07 Apr 2009 12:31:38 +0000

A DISH Network customer service rep lied to me on the phone about a service and contract change and even with escalating it up to the highest level I could, they refused to believe my documentation because their rep typed a lie into their system. I asked about the terms and conditions three separate times with the rep and she answered me one way and typed the exact opposite into the computer at DISH. What really sucks about situations like this is that the company, while really having no loyalty to customer or employee, still insists that the employee is right - so that it won't cost them money in the short term. On the other hand, I tell everyone I know who is having cable/satellite problems about the problem I had so that they don't also get suckered. trek’s last blog post..In which trek lolz