Comments on: Another Bad Customer Service Horror Story: LunarPages

By: fred

fred — Thu, 04 Aug 2011 18:59:10 +0000

I’ve had years of good hosting and good tech support from lunarpages, and am also aware that many web whiners cannot handle any sort of technical challenge, no matter how huggy fuzzy the tech support gets. You knew that shared hosting wasn’t going to carry the load, you failed to plan effectively. So you create a BLOG entry to contain and concentrate your snivelling, and develop more web traffic from other snivelers. Stop whining. And all of you other moany wheezy whiners can hug a root. Just get off the internet, ok?

By: Sherry

Sherry — Wed, 22 Sep 2010 22:56:19 +0000

Lunarpages hosting service is extremely not acceptable. They fraudulently charged my credit card and refused to refund my money even though they admit the charge was not valid. They said “Let your credit card company handle it”. Customer service?

By: Lunar-Gang

Lunar-Gang — Fri, 09 Apr 2010 22:32:02 +0000

These are the latest jokes about Lunarpages webhosting company :

1.Is your website still running ?

A webmaster once siad to me “It’s very hard to create a website, but it’s so easy to shut it down”.
It is so easy for Lunarpages to shut down your website. No matter how many years you spent, money you paid, hard work you did, they just can.
Mr Vladimer said “Oh! We noticed that your website runs on our servers”, so he decided to shut it down.

2.The greatest of all times !

Their great plans, their competetive prices, their quick responce and support…Lunarpages is the greatest of all times. When enciant egyptians built Pyramids, Lunar representatives was there offering a Pyramid plan. Lunar soldiers faught against the Natzies in the 2nd world war using the antinatzy plan. Lunar space plan helped landing on the moon during the sixties.

3.It’s not up to you !

It’s not up to you to chose what hosting plan is best to you.
Mr Vladimir himself once said “We are sorry for the inconvinience”, and then he shut down a website. The website owner can’t afford a dedicated server.”You have to buy it !” said Mr Vladimer. Lunarpages does not care for the poor.

4.How Lunarpages Faces Attacks ?

They face attacks by shutting down websites
haha
Mr Vladimir Putin himself – as it turns out that he works for Lunarpages – said “Hey ! We have to shut down your website because,,, maby,,, someone is trying to attack it !”
roflmao

5.Renamed to Jesuspages !
We Lunarpages have decided to rename our company into Jesuspages !
No more adult content ! Halalooya

6.They collect garbages too !

Lunarpages system administrators like to sneack on our websites ! from time to time they login secretely into your website like night theives, sneack on your files, sniff your database, collect sesitive data then sneack out !
They enjoy doing that.
Mr Vladimer said “We have a copy of every email sent by your website on file !”. They collect garbages too !

7.Advice to avoid server loads :

The shared hosting offered by Lunarpages is realy a blast !
If you are a former Lunarpages client, you might have noticed that their servers are always loaded. Nerly 99% offline time is garateed by Lunarpages due to server loads. Please keep your files to the minimum. You need to be careful not to upload JPG images, instead you are adviced to convert to GIF !
haha

Lunar Victems

By: A

Tue, 02 Mar 2010 06:01:40 +0000

As a former employee of Lunarpages I can say that your experience is not unique; in fact situations like this occured on a daily basis while I was with the company. The company is under staffed, and the staff that they do have is under qualified–thats what you get when you outsource to Romania and India.

Lunarpages was, at one time, a well managed company, with excellent support, however, they are now nothing more than a joke.

I will say this to anyone reading, if you are looking for a hosting company, do not consider Lunarpages. There are many other hosting companies out there that have qualified staff, and will not give you the run around.

-A

By: Should You Register Domains With Your Host? — BlogCrafted

Should You Register Domains With Your Host? — BlogCrafted — Sat, 13 Feb 2010 13:44:03 +0000

[...] First, she would have to buy hosting elsewhere–either at another shared host like LunarPages or at somewhere more expensive (and hopefully more stable) like Media Temple, or even through the Lunar Pages virtual server plan (ok, maybe not). [...]

By: MikeC

MikeC — Thu, 30 Apr 2009 04:54:26 +0000

You’ll soon find it is the same at every hosting company. Their service will see its ups and its downs. That is why many who have been in the web developing business for years have had MANY different hosting companies. Personally, I am happy with Lunarpages VPS Windows services. Going on 2 years now, with great uptime, and since I manage the server myself, no dealing with tech support.

In the past, I have always kept multiple sites on many different hosting companies. That allows quick flexibility when one decides it time to be the latest screw up hosting company. Already have other good ones to switch to.

Here’s a prediction. You’ll be unhappy with NationalNet in due time as well. It’s the way this game works. Unfortunately there are no really good hosting companies because we aren’t willing to pay what it would really cost for a really good hosting company, and they all try their best to cut costs to provide the best price. It’s like expecting to eat Ruth Chris on a McDonald’s budget.

By: Sunday Money Roundup - Clean House Edition. | My Two Dollars

Sunday Money Roundup - Clean House Edition. | My Two Dollars — Sun, 12 Apr 2009 13:00:42 +0000

[...] Frugal talks about her recent horrible customer service issue with LunarPages web host. Don’t let this be you, heed Lynnae’s [...]

By: Alex

Alex — Fri, 10 Apr 2009 07:44:29 +0000

I just join Junarpages in a few days. Everything was great when i was receiving emails conforming payment,account creations,site setup etc.

After this my site 90% of time is down. Yesterday they had message in network status that servers are under attack, today in the morning message that only server where my site is hosted is down other servers works fine. And now i see status that “All servers are great!” but my site is still unavailable. Their support is absolutely mess they did not respond for my tickets for two days.
I don’t know what to do now. I hope that it is temporary situation. Let’s see….

By: Lynnae

Lynnae — Thu, 09 Apr 2009 23:53:50 +0000

@Kate – You didn’t miss anything. I didn’t receive an apology, and they didn’t waive the fee.

By: Kate

Kate — Thu, 09 Apr 2009 19:00:35 +0000

Oh my goodness, this makes even my worst Comcast customer service experience seem like the greatest day of my life. Just trying to read those emails made me confused. So sorry you had to go through all of that… and speaking of sorry, did they every apologize to you for any of this? Maybe I missed it, but I didn’t see a mention of an apology in there! Which reminds me of an article I read on the Harvard Biz blog on the same topic (http://blogs.harvardbusiness.org/bregman/2009/04/harness-the-power-of-apology.html?cm_re=homepage-031909-_-body-middle-tert-_-voices). I think if they had taken the time to apologize, wave the fee, and make you feel valued as a customer, it would have made a world of difference. If only companies would catch on that in times when customers are less willing to spend money, understanding the importance of the power of small and making you feel valued could actually help their business.

Kate’s last blog post..Stains the World Famous Cupcake Dog