Comments on: Weekend Roundup – I’m still mad at Citibank edition

By: Carnival of Personal Finance Expansion Pack

Carnival of Personal Finance Expansion Pack — Sat, 09 Feb 2008 02:36:48 +0000

[...] But it didn’t resolve well. [...]

By: kitty

kitty — Tue, 08 Jan 2008 03:44:10 +0000

Sorry about your problems. I’d call them just to be sure; write a letter if it is not resolved. Personally, I haven’t had problems in 20 or so years I used credit cards, but I’ve never carried a balance. I don’t see it as specifically credit card problem since mistakes and bad service happens with many companies as well as government: I once had a water bill for $2000 and had to call and convince them that I don’t have a waterfall in my living room; a friend had difficulties getting electric company to come and double check her meter after they billed her $300 for the month the place was empty and all electric appliances turned off, another friend had somebody sign her up for aol without her knowledge or consent, and they kept billing her in spite of numerous calls and promises to fix everything, then they sent this $100-something bill to collection agency. Mistakes happen and so are incompetent employees.

Hope you’ll get it resolved.

One easy way to avoid similar problems in future (as long as you are their customer) is to sign up for automatic payment. My credit card company simply takes off the full amount of the bill every month from my bank account on the due date, I just need to verify all charges are correct. Since you are repaying the debt, you can sign up for them taking off the minimum payment automatically and then send additional payment for whatever amount you want. This way you are guaranteed to never be late, no matter what – date changes, lost bill, whatever. Usually you need to call the credit company and ask them for a form. I do it with most of my bills.

By: DebtFREE-Revolution » Blog Archive » The Great Credit Card Debate

DebtFREE-Revolution » Blog Archive » The Great Credit Card Debate — Mon, 07 Jan 2008 16:22:03 +0000

[...] wasn’t fixed as promised by TWO “service” reps, and Lynnae spent the weekend still mad at Citibank (easy to do if you ask [...]

By: Personal Finance

Personal Finance — Mon, 07 Jan 2008 04:55:45 +0000

[...] unknown wrote an interesting post today onHere’s a quick excerptWe’re In Debt hosted the Carnival of Personal Finance and included my post on how to save an emergency fund. The Carnival of Debt Reduction was held at Debt Reduction Formula. I submitted Lessons Learned From My Hippie Brother. … [...]

By: The Bad Penny

The Bad Penny — Sun, 06 Jan 2008 02:10:13 +0000

It’s definitely strange, Lynnae. I’d give them a call, just to be sure. I love my Citibank cards, but I know others have had terrible service from them. (We’ve had an account with them since 1995 – maybe there’s a tier system for their customers or something awful like that.)

And sorry, the date I should have written was Jan. 2, 2008! I’m still getting used to the new year. :)

By: Lynnae

Lynnae — Sun, 06 Jan 2008 02:04:45 +0000

Thanks for the support, everyone.

@Pinyo – It never occurred to me to hang up and try again. I’ll remember that one.

@Heather – I’m glad you enjoy the roundups.

@glblguy – the pressure is on to cut them up. :)

@RacerX – Thanks for adding me to the Good Karma blogroll! Glad you enjoyed the carnival!

@The Bad Penny – I’ve noticed they’re a bit slow, so I’m going to give it a bit. The rep I talked with last week told me my interest was showing as zero for her. I just find it strange that the balance went down by such an odd amount. I’ll go check out your story.

By: The Bad Penny

The Bad Penny — Sun, 06 Jan 2008 01:42:51 +0000

Citibank can be notoriously slow updating things on their website – did you check that? I called them yesterday (and wrote in my blog about it here)and got a rate decrease and it’s not showing on my online account yet, either, but it’s not the first time it took a couple days to show up online. In fact, according to my account online, it was last updated January 2, 2007. Is it possible it just hasn’t updated yet? (I’m assuming you’ve been checking online and not calling in.)

Either way, I hope it gets settled soon! :)

By: RacerX

RacerX — Sat, 05 Jan 2008 23:58:06 +0000

This is a case of policy getting in the way of good customer service. To risk literally thousands in future business for less than $40…Stupid. It costs a credit card company over $100 per each new customer, maybe more. Just poor business practices.

In a lighter note…Sam did a wonderfull job yesterday. Thanks again for the inclusion. I have added this great blog to my “Good Karma” blog role. Great posts!

By: Mrs. Micah

Mrs. Micah — Sat, 05 Jan 2008 23:26:45 +0000

I’m with Pinyo on the rep thing!!

Sorry they’re being so stupid. Take three breaths.

By: Patrick

Patrick — Sat, 05 Jan 2008 21:10:45 +0000

I hope you get this situation fixed soon!

Thanks for the link! :)